Your technology, untangled.
From phones to tablets, Wi‑Fi to AI, and scams to streaming. When your technology at home feels like one big knot, I come to your home, sit with you and untangle it together. Plain English, at your own pace, and I never rush you.
A real person answers. No call centres, no pressing buttons.
Here for you, and your family.
Whether you'd like a bit of help yourself, or you're worried about a parent or relative – I'm here to help.
If it's for you
- No question is too small. Really.
- I go at your speed and repeat things as often as you like.
- You do the tapping, so you remember how it's done.
- You keep a simple, large‑print sheet of what we've covered.
If it's for your mum, dad or grandparent
- Book and pay on their behalf, by phone or online.
- After each visit, I send you a short report: what we fixed, what they learned, and anything to keep an eye on.
- Gift vouchers make a thoughtful present.
What I can untangle.
If it plugs in, lights up or needs a password, I can probably help. Here are the things people ask about most.
- Mobile phones and tabletsSetting up a new one, moving your photos and contacts across, making text bigger.
- Video calls with familySeeing the grandchildren on WhatsApp, FaceTime or Zoom.
- Photos and messagesSending and saving photos, and keeping them safe so they're never lost.
- Broadband, untangledWi‑Fi that's slow, keeps dropping, or won't connect at all.
- Staying safe from scamsSpotting fake texts, emails and phone calls, and setting up protection.
- AI basicsGetting to grips with AI, what it is and how you can use it.
- Email, untangledReading, replying, sending attachments and clearing out junk.
- TV and streamingFrom getting to grips with your remote control, to accessing Netflix and more.
- Printers and computersGetting your printer set up or fixed and keeping your computer running smoothly.
- Passwords, untangledA simple, safe way to keep track of them, so you're never locked out.
Simple, from start to finish.
Tell me what's in a tangle
Give me a ring and tell me what's troubling you. I'll tell you the price before I come, so there are no surprises.
We untangle it together
I visit you at home. We sit side by side, sort it out, and practise until you feel confident. A cup of tea is optional, but welcome.
You keep the steps
I leave a large‑print sheet for your fridge. If you'd like, I'll send a short update to a family member, too.
Clear prices. No surprises.
You'll always know the cost before I arrive. No call‑out fee, and no hidden extras.
Home visit
£65
Includes your first hour. Then £15 for each extra 15 minutes.
- Any problem, any device
- Travel included within 8 miles
- Large‑print steps to keep
Home Phone Check
£65
For the change to digital home phones.
- Test your phone and personal alarm
- Check what happens in a power cut
- Put your internet box in the right place
Scam‑Safe Home Check
£75
About an hour, at your home.
- Safety settings on your phone, email and banking app
- Block nuisance calls
- A "never do this" card for by the phone
New Phone, Untangled
£95
About 90 minutes, at your home.
- Move your contacts and photos across
- Set up WhatsApp and video calls
- A one‑page guide to your new phone
Help over the phone
£30
Up to 30 minutes.
- For quick questions
- With your permission, I can see your screen and guide you
- Evenings available
3 hours of help
£175
Pay once, use over 12 months.
- Use it in visits or phone calls
- Ideal for regular learning
- A lovely gift from family
Living a little further away? I'm happy to come. There's a small extra charge for travel beyond 8 miles, and I'll tell you what it is when you call. You pay after the visit by bank transfer or card, and you get a printed receipt.
My promise to you.
Every client gets this on a printed card. Keep it by the phone.
- I will never ask for your passwords or write them down. You type them in yourself.
- I will never log into your bank, move your money, or ask for your card details.
- I will never try to sell you anything. I don't earn money from shops or brands.
- I will never call you out of the blue asking you to do something. If someone says they're me and does, it's a scammer. Hang up.
- You'll always get a printed receipt. No cash‑only, no pressure.
A real photo, not a stock image.]
I'll treat you the way I'd want my own family treated.
For over seven years I've worked in UK banking, helping to make apps and websites easier for real people to use. I've seen how confusing technology can be, and how scammers take advantage of that.
I started Tech Untangled because technology shouldn't feel like a knot you can't undo, and too many people are left feeling silly or rushed when they ask for help. You won't feel either of those things with me. I live locally in Lenzie, I'll always turn up when I say I will, and I'll explain things as many times as you need.
Where I visit.
I visit homes in Lenzie, Bearsden, Milngavie and Bishopbriggs, and nearby. Not sure if you're covered? Just call and ask.
Questions people ask.
I don't know anything about technology. Is that all right?
When can you visit?
Do I need to buy anything?
Can my son or daughter book for me?
What if I change my mind after booking?
How do I pay?
Let's untangle it.
The easiest way is to pick up the phone. Or fill in the short form below and I'll get back to you by phone or email, whichever you prefer.
Call me
07700 900123Monday to Saturday, 9am to 5pm. If I'm with someone, leave a message and I'll ring you back the same day.
Email me
Text or WhatsApp
Got a message you're not sure about? Send me a photo of it and I'll tell you if it's a scam.